The broad purpose of the occupation is to ensure that students achieve the best possible knowledge, skills and behaviours. Learning and Skills Teachers do this by planning and delivering teaching that is current, comprehensive and challenging, and that inspires students to engage, progress and achieve their full potential.
This occupation is found in all parts of the Further Education and Skills Sector (FES), usually in settings where students are aged 16 and above (a small number of teachers may teach 14–16 year olds in alternative provision). The majority of Further Education, Learning and Skills Teachers will work in FE colleges (whether general or specialist), independent training providers (ITPs), Adult Community Learning (ACL) providers or offender learning.
A small number may work as trainers in large organisations. Teaching can be delivered at a range of levels including essential skills generally up to Level 3 including, academic, vocational and technical education, some teachers may deliver subjects up to post-graduate level; it will also cover a broad range of both academic and technical subject/sector areas. Many Learning and Skills Teachers are dual professionals drawing on their technical and vocational as well as academic experience and qualifications to provide a high-quality learning experience.
An employee in this occupation is responsible for helping to prepare each of their students for progression to/or within employment or to further study. To deliver this to a diverse group of students, including those with special educational needs, a Learning and Skills Teacher needs to be flexible, innovative, and adaptable, changing their behaviour and teaching style to suit the environment and level of their students. A Learning and Skills Teacher needs to have a sound understanding of pedagogy and regularly engage with robust evidence of effective teaching and learning methods and practice relevant to their subject area(s). A Learning and Skills Teacher typically has significant autonomy and needs to demonstrate consistently high standards of personal and professional conduct and is accountable for their professional development. A Learning and Skills Teacher may be responsible for the managing of others, as well as managing budgets.
- Taught Blended Workshops
- Named Assessor
- Assessment of practice
- Portfolio of evidence produced
- Dedicated resources
- Promote a passion for learning and set high expectations of all students and support their personal and skills development
- Maintain a focus on outcomes, for all students, so that they recognise the value of their learning and the future opportunities available to them .
- Demonstrate, maintain and evidence excellent pedagogy, subject, curriculum and industry knowledge and practice
- Plan, deliver and evaluate effective evidence-informed teaching using assessment, relevant systems and safe use of technology to support learning
- Work in a manner that values diversity, and actively promote equality of opportunity and inclusion by responding to the needs of all students
- Model professional relationships with students, colleagues and stakeholders that support the highest quality education and training
- Work within professional boundaries, legal and ethical standards to set clear expectations for engaging in learning for all students
- Undertake relevant roles and duties and model sustainable practices, having regard to professional standards, demonstrating resilience and adaptability when dealing with challenge and change
- Support students with their next steps for progression and learning by providing appropriate information, advice, and guidance
This qualification allows candidates to progress into employment or to the following apprenticeship standards:
- Level 6 Teacher.
Level 4 Learning and Skills Mentor (Sept 2024)
The purpose of the learning and skills mentor occupation is to support individuals and groups with their learning and development towards agreed goals. They will do this by working within ethical and legal frameworks to ensure a high standard of mentoring practice. They will work collaboratively with stakeholders to inclusively meet the individual needs of the mentee. They will be committed to their own professional development and reflective practice as a mentor and within their sector.
They will typically work in an environment in their organisation where they are the knowledgeable other. They will work in a variety of locations and environments where mentoring activity may be undertaken face to face or remotely.
In their daily work, an employee in this occupation may interact with other professionals at any level of seniority in the organisation and the sector, such as: supervisors, managers, trainees, other experienced practitioners and where necessary, internal/external professionals to support meeting the individual mentee needs.
This occupation is found in the public, private and voluntary sectors in national and multinational organisations. The role of the learning and skills mentor can be found in all sectors where training and development is required. For example, but not limited to, healthcare, military, manufacturing, production, business and professional, education, leisure, construction, creative, technology.
- Taught Blended Workshops
- Named Assessor
- Assessment of practice
- Portfolio of evidence produced
- Dedicated resources
- Plan, conduct and record mentoring activities to support the progression of the mentee working within legal and ethical frameworks, including confidentiality and safeguarding.
- Use strategies to establish and maintain expectations and boundaries of mentoring contract, including recognising starting points of mentee, agreed development needs, potential barriers to development and where relevant, other stakeholders needs.
- Select and use mentoring models, tools and techniques to support mentee to make desired changes, demonstrating responsiveness to the individual mentee needs.
- Demonstrate awareness of own values, beliefs and behaviours and their effect on the mentor/mentee relationship.
- Provide support to the mentee providing information, advice and guidance, working within own professional boundaries and recognising requirements for referral to other professional services where required.
- Establish rigorous evaluation processes with mentee to support reflection on effectiveness of mentoring relationship.
- Evaluate and reflect on effectiveness of own practice for the purpose of self-development.
- Make sustainably informed decisions in approaches used to plan, conduct, record and evaluate mentoring practice.
- Maintain records of mentoring practice and recording of continual professional development activities
This qualification allows candidates to progress into employment or to the following apprenticeship standards:
- Level 5 Learning and Skills Teacher.
Level 3 Learning and Skills Assessor (Sept 2024)
The broad purpose of this occupation is to assess candidates against agreed standards of competence using a range of assessment methods. The learning and skills assessor will plan, conduct assessment activities and record and report on assessment decisions to the learner and other relevant stakeholders. They will support the progression of the learner through feedback of assessment decisions, setting of ongoing realistic learning goals and referral to other professionals if required.
This occupation is found in the public, private and voluntary sectors in national and multinational organisations. The role of the learning and skills assessor can be found in all sectors where learning, training and development is required. For example, but not limited to, healthcare, military, manufacturing, production, business and professional, education, leisure, construction, creative, technology. They will contribute to the quality cycle of the organisation and actively contribute to standardisation and moderation of assessment decisions. The learning and skills assessor will be committed to their own continual professional development to maintain occupational competency in their sector. They will typically work in an environment in their organisation where they are assessing competency. They will work in a variety of locations and environments including practical vocational settings where activity may be undertaken face to face or remotely.
- Taught Blended Workshops
- Named Assessor
- Assessment of practice
- Portfolio of evidence produced
- Dedicated resources
- Plan and conduct inclusive assessment using a range of assessment methods and approaches working within organisational, legal, and ethical frameworks, including confidentiality and safeguarding.
- Use a range of communication methods to provide timely constructive feedback on assessment decisions to learners and where relevant, other stakeholders.
- Participate in standardisation, moderation and quality assurance of assessment decisions to contribute to the quality assurance of own and others assessment practice and the organisations quality cycle.
- Develop and maintain current and accurate records of assessment plans and tracking of assessment decisions, using agreed communication methods to share with relevant stakeholder, recognising confidentiality and privacy.
- Use assessment outcomes and data to support the ongoing setting of individual learning goals and progression toward timely achievement of intended outcomes.
- Provide information, advice and guidance, working within own professional boundaries and recognising requirements for referral to other professional services where required.
- Recognise the role of holistic assessment in supporting the development of wider skills for the learner.
- Make sustainably informed decisions in approaches used to plan, conduct, record and evaluate assessment activities.
- Undertake and maintain records of continual professional development activities in their sector to maintain occupational competency, including sustainable practice and digital literacy.
This qualification allows candidates to progress into employment or to the following apprenticeship standards:
- Level 4 Learning Skills Mentor.
- Level 5 Learning and Skills Teacher.
Community Health and Wellbeing Worker
Community Health and Wellbeing Workers are a rapidly expanding workforce supporting the increasing emphasis across government departments on improving the health of local people and communities by preventing poor health and tackling inequalities.
This occupation is found in different organisations and is commissioned by a range of agencies, including local government, the NHS, and other funders such as voluntary, community and social enterprise (VCSE) organisations. Their work is informed by the wider social determinants of health, such as the social, cultural, political, economic, commercial and environmental factors that shape the conditions in which people are born, grow, live, work and age.
- Taught Blended Workshops
- Named Assessor
- Assessment of practice
- Portfolio of evidence produced
- Dedicated resources
- Preventative approaches to promote the health and wellbeing of individuals, groups and communities, addressing the wider determinants of health and causes of ill-health
- Help communities to build local resilience and identify strengths, capacity and resources that support their health and wellbeing
- Provide informed advice about local services and projects that support health and wellbeing
- Manage referrals from a range of agencies, professionals and through self-referral
- Apply behavioural science to help people find practical solutions for better health and wellbeing
- Implement actions set out in strategies and policies that promote health and wellbeing at community level
- Communicate public health messages and information to promote health and wellbeing at an individual, group and community level
- Manage data and information and contribute to the evaluation of projects and services
- Operate within legal and ethical frameworks that relate to the promotion and protection of the public’s health and wellbeing
- Take responsibility for personal and professional development in line with organisational protocol
This qualification allows candidates to progress into employment or to the following apprenticeship standards:
- Level 4 Lead Practitioner in Adult Care.
- Level 5 Leader in Adult Care.
Level 2 Customer Service Practitioner
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality.
As a customer service practitioner you may have one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.
- Taught Blended Workshops
- Named Assessor
- Assessment of practice
- Portfolio of evidence produced
- Dedicated resources
- Knowing your customers
- Understanding the organisation
- Meeting regulations and
legislation - Systems and resources
- Your role and responsibility
- Customer experience
This qualification allows candidates to progress into employment or to the following apprenticeship standards:
- Level 3 Business Administrator.
- Level 3 Team Leader/Supervisor.
Level 3 Business Administrator
Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services.
The business administrator is expected to deliver their responsibilities efficiently and with integrity – showing a positive attitude. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills. The business administrator is also expected to show initiative, managing priorities and own time, problem-solving skills, decision-making and the potential for people management responsibilities through mentoring or coaching others.
- Taught Blended Workshops
- Named Assessor
- Assessment of practice
- Portfolio of evidence produced
- Dedicated resources
- Record & document production
- Communication
- Decision making
- Interpersonal skills
- Quality
- Planning & Organisation
- Project management
This qualification allows candidates to progress into employment or to the following apprenticeship standards:
- Level 3 Team Leader Supervisor.
- Level 5 Operations or Departmental Manager.
Level 3 Diploma in Adult Care
As a Level 3 Adult Care Worker you will make a positive difference to someone’s life when they are faced with physical, practical, social, emotional or intellectual challenges.
You will be expected to exercise judgement and take appropriate action to support individuals to maintain their independence, dignity and control. By providing leadership, guidance and direction at the front-line of care delivery you will be instrumental in improving the health and wellbeing of those receiving care and support.
Level 3 Adult Care Workers will in some circumstances have delegated responsibility for the standard of care provided and may supervise the work of other care workers
Level 3 Adult Care Workers may work in residential or nursing homes, domiciliary care, day centres or some clinical healthcare settings.
- Workshops
- Strong assessor support
- Practice assessment
- Portfolio of evidence produced
- Range of assessment methods
- End Assessment
- Enhanced Disclosure and Barring Service process required (DBS)
- The Care Certificate must be achieved as part of the Apprenticeship
- Communication Skills
- Equality & Inclusion
- Personal development
- Safeguarding
- Duty of care
- Person Centred practice
- Health & Safety
- Good practice in handling information
- Optional subject choices available
This qualification can help you succeed in a wide range of healthcare settings, such as:
- Residential care
- Community and primary care
- Acute health environments (eg hospitals)
- Domiciliary services (home care / home help)
- Supported living projects
- Community-based care
- Private care for a person or family.
This qualification also allows candidates to progress to the following City & Guilds qualifications:
- Level 5 Diploma for Assistant Practitioners in Healthcare.
- Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services (Adults’ Advanced Practice).
Apply for this course FAQ Apprenticeship Options
Level 2 Diploma in Care
Level 2 will suit you if you are a care worker or want to get your first care job.
If you’re already working in 
care, you probably work mainly under supervision. You may want to increase your skills and take on more responsibility.
A Diploma in Health and Social Care is flexible to suit all fields of health and social care. Learners can select a pathway that suits their role – for example, working with people with a learning disability or people with dementia.
This is the main qualification required by the Care Quality Commission in England and the Care Councils in Wales and Northern Ireland.
These are the personal attributes and behaviours expected of all Adult Care Workers carrying out their roles:
- Care – is caring consistently and enough about individuals to make a positive difference to their lives
- Compassion – is delivering care and support with kindness, consideration, dignity and respect
- Courage – is doing the right thing for people and speaking up if the individual they support is at risk
- Communication – good communication is central to successful caring relationships and effective team working
- Competence – is applying knowledge and skills to provide high quality care and support
- Commitment – to improving the experience of people who need care and support ensuring it is person centred
- Taught sessions
- Strong tutorial support
- Practice assessment
- Portfolio of evidence produced
- Range of assessment methods
- End Assessment
- Enhanced Disclosure and Barring Service process required (DBS)
- The Care Certificate must be achieved as part of the Apprenticeship Standard
- Introduction to communication in health, social care or children’s and young people’s settings
- Introduction to personal development in health, social care or children’s and young people’s settings
- Introduction to equality and inclusion in health, social care or children’s and young people’s settings
- Principles of safeguarding and protection in health and social care
- The role of the health and social care worker
- Implement person-centred approaches in health and social care
- Contribute to health and safety in health and social care
- Handle information in health and social care settings
- Introduction to duty of care in health, social care or children’s and young people’s settings.
This qualification can help you succeed in a wide range of healthcare settings, such as:
- Residential care
- Community and primary care
- Acute health environments (eg hospitals)
- Domiciliary services (home care / home help)
- Supported living projects
- Community-based care
- Private care for a person or family.
This qualification also allows candidates to progress to the following City & Guilds qualifications:
- Level 3 Diploma.
Apply for this course FAQ Apprenticeship Options
Level 5 Operations Departmental Manager
Ideal for individuals who manage teams or projects and are responsible for achieving operational or departmental goals and objectives as part of their organisation’s strategy.
Level 5 managers are responsible for everything from creating and delivering operational plans, managing projects, and leading and managin
g teams, to managing change, financial and resource management. Responsibilities also include talent management, coaching and mentoring. Roles may include those of Operations Manager, Regional Manager, Divisional Manager, Department Manager as well as other specialist managers.
They are accountable to a more senior manager or business owner. Ideal for those working in the private, public or third sector and in all sizes of organisation; specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same.
- Workshops
- 1:1 Sessions
- Strong assessor support
- Practice assessment
- E-Portfolio of evidence produced
- Range of assessment methods
- Access to VLE
- End Assessment
- Leading People
- Managing People
- Building Relationships
- Communication
- Operational Management
- Project Management
- Finance
- Self-Awareness
- Management of Self
- Problem Solving and Decision Making
Successful learners can progress to a range of qualifications, including:
- ILM Level 6 Award in Management
- Chartered Manager Degree Apprenticeship (England only)
- Management related degree course
- ILM Level 7 Qualifications in Leadership and Management
Apply for this course FAQ Apprenticeship Options
Level 3 Team Leader or Supervisor
Ideal for individuals who have management responsibilities but no formal training, and are serious about developing their abilities.
The qualification is made up of a wide range of units covering core management skills – such as understanding how to organise and delegate – plus skills in communication, team leadership, change, innovation and managing people and relationships. They aim to develop effective and confident first-line managers with better skills in building relationships and communicating in teams.
They are accountable to a more senior manager or business owner. Ideal for those working in the private, public or third sector and in all sizes of organisation; specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same.
- Workshops
- 1:1 Sessions
- Strong assessor support
- Practice assessment
- E-Portfolio of evidence produced
- Range of assessment methods
- Access to VLE
- End Assessment
- Leading People
- Managing People
- Building Relationships
- Communication
- Operational Management
- Project Management
- Finance
- Self-Awareness
- Management of Self
- Problem Solving and Decision Making
Successful learners can progress to a range of qualifications, including:
- ILM Level 5 Diploma for Leaders and Managers
Apply for this course FAQ Apprenticeship Options
