Level 2 Customer Service Practitioner

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality.

As a customer service practitioner you may have one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.

Key FactsSubject AreasWhat could this qualification lead to?
  • Taught Blended Workshops
  • Named Assessor
  • Assessment of practice
  • Portfolio of evidence produced
  • Dedicated resources
  • Knowing your customers
  • Understanding the organisation
  • Meeting regulations and
  • Systems and resources
  • Your role and responsibility
  • Customer experience

This qualification allows candidates to progress into employment or to the following apprenticeship standards:

  • Level 3 Business Administrator.
  • Level 3 Team Leader/Supervisor.


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