Level 5 Operations Departmental Manager

Ideal for individuals who manage teams or projects and are responsible for achieving operational or departmental goals and objectives as part of their organisation’s strategy.

Level 5 managers are responsible for everything from creating and delivering operational plans, managing projects, and leading and managing teams, to managing change, financial and resource management. Responsibilities also include talent management, coaching and mentoring. Roles may include those of Operations Manager, Regional Manager, Divisional Manager, Department Manager as well as other specialist managers.

They are accountable to a more senior manager or business owner. Ideal for those working in the private, public or third sector and in all sizes of organisation; specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same.



Key FactsSubject AreasWhat could this qualification lead to?

  • Workshops
  • 1:1 Sessions
  • Strong assessor support
  • Practice assessment
  • E-Portfolio of evidence produced
  • Range of assessment methods
  • Access to VLE
  • End Assessment

  • Leading People
  • Managing People
  • Building Relationships
  • Communication
  • Operational Management
  • Project Management
  • Finance
  • Self-Awareness
  • Management of Self
  • Problem Solving and Decision Making

Successful learners can progress to a range of qualifications, including:

  • ILM Level 6 Award in Management
  • Chartered Manager Degree Apprenticeship (England only)
  • Management related degree course
  • ILM Level 7 Qualifications in Leadership and Management

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